(Taichung News) AI technology has become increasingly prevalent, and in 2022, the Taichung City Government’s Local Tax Bureau partnered with the Ministry of Finance's Fiscal Information Agency to develop the “Local Tax Helper,” a nationwide AI-driven smart customer service platform for local taxes. So far, the platform has been used for over 100,000 times. To offer even more thorough services, new digital kiosks with AI customer service were introduced recently, providing the public with a new and interactive customer service experience.
According to Director Shen Zheng-an of the Local Tax Bureau, to adapt to the “Smart Home Era,” the bureau has been working to upgrade its smart customer service system. Initially, the “Local Tax Helper” offered round-the-clock local tax inquiry services on the website. Now, it has expanded to include tax payments, calculations, and online applications. By using a mobile Citizen Digital Certificate and a few clicks, taxpayers can complete various services like applying and paying taxes from the comfort of their homes. The newly introduced digital kiosks with AI smart customer service feature the virtual assistant “Tax Saver,” providing audiovisual services. Taxpayers can interact with the assistant to learn about tax information and access quick answers to common questions with just a tap, making it both convenient and intriguing.
The Local Tax Bureau highlighted that besides using digital kiosks, smartphones, and computers, taxpayers can also reach tax services by calling the cloud phone number 0080-185-7200 or joining the official LINE account @taichungtax. Wherever they may be, taxpayers only need their smartphone to access the services without the need to travel.